Never miss out on anything
Stay in touch by subscribing to our email list and receive news updates, special offers, and tips & tricks.
Stay in touch by subscribing to our email list and receive news updates, special offers, and tips & tricks.
Fina Trust Microfinance Bank is one of Nigeria’s foremost Microfinance Bank. They are the fastest growing microfinance bank in Nigeria, they empower their customers with business loans in excess of over NGN 20 billion over the last five (5) years.
During the loan application process, customers experienced high anxiety as they waited for approvals, up to the point they received alert notification of their approval status.
Due to the number of branches in Lagos, the number of hands the application passed through to get the required signatures resulted in approval delays for customers.
Given that in our competitive marketplace, customers tend to focus on lenders that deliver the fastest approval, not the lowest interest rate.
Fina trust Microfinance bank engaged us to make the procedure seamless by automating the credit approval process.
When a customer applies for a loan, it is uploaded to an Electronic Document Management Solution which is linked to our approval process system.
Documentation’s approvals are routed to the appropriate personnel’s including the branch manager, the regional manager, the credit risk analyst, the chief risk officer, general manager, managing director and the Board secretary.
Credit Documents are tracked and stored upon completion of approvals for record purposes.
Our solution was integrated with Fina Trust Microfinance Bank core banking solution to enable electronic payments after successful approvals.
Reduced document processing time and workload pressure;
Increased productivity, responsiveness & performance;
Secure document and records management.
