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Case Management

Drive efficiency by optimizing information gathering processes & improving response times

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Improve Response Time

Case workers are always on the move, assessing and compiling case reports, keeping reports up to date, providing support and monitoring cases. However, they can easily find themselves spending 80% of time preparing and filing paperwork, resulting in them having a small portion of their day to provide guidance and council to their clients.

Consider streamlining caseloads and drive the efficiency of your case work team with our software solution which provides case workers with document access on the move and closes achievement time gaps.

EASY MULTITASKING WITH CASES

Drive the efficiency of your case work team by optimizing the process of gather information and reduce the time spent performing administrative tasks.

Improve response times

  • Automatically extract data from PDF documents and scanned forms.
  • Eliminate the need for manual indexing, sorting and filing.
  • Use mobile devices to upload images directly to client files.
  • Eliminate the use of printed documents with client e-forms submissions.
  • Allow clients to sign documents electronically to reduce processing time.

Reduce Service Delays

  • Send automatic email notifications when a new case is assigned.
  • Access and update case documentation on laptops, tablets and smartphones.
  • Locate the most recently updated client paperwork using multiple search options.
  • Fast track the processing of important cases by rerouting to shorter queues.

Ensure Client Security

  • Protect sensitive information from unauthorized access, printing or export.
  • Track when users open, edit, delete or even attempt to open case files.
  • Automatically route closed cases for disposition.
  • Provide controlled access of specific case files to other entities.

Case studies

access bank case study

ACCESS BANK PLCDOCUMENT MANAGEMENT

Managing bulk documents in our archiving facility Read Case Study
radix pension case study

RADIX PENSIONDOCUMENT MANAGEMENT

Digital document management for higher processing speed Read Case Study
fina trust microfinance bank case study

Fina trust mfbPROCESS AUTOMATION

Process Automation for faster approvals Read Case Study

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In the close-to-two years they have worked with us, they have exhibited professionalism and good business ethics, while delivering quality work in adherence to timelines.

Caroline Oghuma: Executive Head - Corporate Affairs, MultiChoice

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