What is Business Process Automation?

Business Process Automation (BPA) is a productivity strategy whereby an organization uses a software to simulate or robotize routine actions normally performed by human workers in order to achieve steps within a chain of sequential events faster and more efficiently.

BPA solutions can be complex due to interdependencies and conditional factors that might be required for a business system to work. However, depending on software configurations, some steps in an automated process for a business can happen independently of the human activity. Given that BPA helps companies to streamline their activities in a way that allows them to focus on top priority tasks, many believe BPA is the key for businesses to achieve digital transformation; where service quality is increased, and operational costs are reduced.

Research findings identify trends which suggest that understanding manual workflows and labour-intensive patterns used by an organization are key to identifying what process should be automated to achieve digital transformation. For this reason, our process automation specialists work with clients to design and implement customized automation workflows that enable team members to carry out their day-to-day activities, whilst optimizing their time and resources. In essence, we provide process automation solutions to our clients which enables their operations to be more efficient and increase their overall productivity.